Improve loyalty. Find new clients. Lift engagement. Improve brand perception.
A simple platform purpose built for professional services.

Learn from our experience in your industry. 

You don’t know, if you don’t ask...but sometimes you don’t really want to ask what people think. Klient Kulture helped us approach clients for genuine feedback about their experience with our firm which helped us improve our service and our client’s experience.
— Stacey Taylor, Special Counsel, Wisewoulds.
This process enables us to hear directly from our clients about our services warts and all. It also allows us to identify who our star service providers are with honest but informed feedback. It allows us to use the comments in our own staff feedback sessions and they love it as it directly relates to how they see the clients. Well worthwhile.
— Paul Staindl, Managing Partner, Clancy and Triado.

Grow referral business

Use suggestions from regular client feedback to improve your service, increasing the number of clients that truly love you and go on to refer your business to their friends and colleagues. 

Categorise your clients by loyalty - using the proven net promoter system. Grow your pool of promoters, reduce your detractors and track satisfaction and loyalty over time. 

Do you know which clients to ask for a referral? With Klient Kulture you will. 

Service is efficient and timely but there is no sense that I am valued as a client.
— Client feedback (de-identfied)

Gain regular, actionable client feedback

Utilise constructive client feedback to better understand the areas of your practice that need improving. Feedback is instant and directed to the right people within your firm to do something about it. 

Promote your brand

With Google reviews now featuring more prominently on business searches it is important to be proactive - whether you have a Google+ account or not. The best solution to negative social media reviews is to get more positive ones to restore the balance. Build positive social media reviews with Klient Kulture. Attract new clients and boost your search engine rankings at the same time.

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Clinch Long Woodbridge have provided me with outstanding support, both legally and emotionally, in my family law case. I trust my lawyer and her associates and feel confident and content with their advice and actions. I love how gutsy they are too! I am incredibly impressed with how quickly the firm acts on my behalf; particularly in such a stressful situation. I have no problem recommending this firm to anyone. They have been incredible!
— Sharna T, Sydney. Google Review generated via Klient Kulture process.

Increase client retention

Don't wait until it's too late to remedy a problem with an unhappy client. Entrenching client feedback and loyalty tracking into your practice enables timely intervention to improve retention rates.

Track you retention rates over time. 

Increase staff connectedness

In most hardworking professional practices the majority of feedback is positive - connect your team to the uplifting comments they are not necessarily receiving at the moment.

Our own client feedback tells us that providing your professional staff with regular client feedback increases their sense of connectedness with the client – lifting satisfaction, motivation and a feeling of accomplishment.

I really enjoy working with Jenny. She is wonderfully efficient and fast.
— Feedback from client (de-identified)
 
 

Improve coaching. Fast-track learning.  

We all know that feedback is key to learning and can speed up the process of becoming a true professional. Of course, feedback from a manager is important, but regular client feedback completes the picture.

Client feedback reminds you of what clients expect. It shows you the areas you can improve in. It helps you bridge the gap between your client's perception of the service and your own. 

What's more, those staff working the hardest to make your clients happy may not be getting the recognition they deserve. Others may not be getting the support they need. Klient Kulture can help you identify when it is time to offer a hand.

With powerful insights and analytical tools

Analyse client satisfaction across a range of factors and characteristics, including - account value, length of time with your firm and industry type.

Gain greater insight for more effective management strategies. 

 

On a secure platform

Klient Kulture uses Amazon Web Services (AWS) for its cloud security, a global leader in the provision of best-in-class cloud security services. Other AWS clients include Qantas, Philips, healthcare.gov, US Food and Drug Administration, Bristol Myers Squibb and many more. For further information on AWS see this link. We use best-in-class enterprise-level security features. All data is encrypted, both in transit and when sitting on cloud based servers supported by AWS. 

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Amazon Web Service

We are also the only client and employee experience management service that is a member of Data Governance Australia, the "leading authority for Australian business to set industry benchmarks for the collection, use and management of data, Graeme Samuel AC, Chair, DGA. We are subject to the DGA Code of Practice. 

 

Get rewarded for outstanding service

With our independent service, potential new clients can trust your client score results. Show them off when you feel you are ready to help secure new business. Promote you scores and the great testimonials you've received. Or increase positive social media client reviews and search engine rankings.   

Klient Score out of ten