Leading financial advisory firm Hamilton Wealth Management have taken the next step in ensuring they are doing everything possible to meet the individual needs of their clients by successfully implementing client satisfaction measurement with independent client survey firm Klient Kulture.
According to the Managing Director of Klient Kulture, Greg Tilse, “Hamilton Wealth Management is to be commended for having a process to ask each and every client for regular feedback – you can't simply presume you are meeting the client's needs. But more than this, the simple fact is that their results are really impressive. To be honest, these are some of the best scores I have seen. What's more, over 95% of clients responded to the process – suggesting they respect and value the efforts of the Hamilton Wealth Management team. highly."
Managing Partner, Will Hamilton – who was recently awarded second place in Barron's Top 50 Financial Adviser rankings for Australia and Industry Thought Leader of the Year by ifa –responded to the results by saying, "We pride ourselves on putting the client at the centre of everything we do. We work hard to give truly independent quality advice. It's pleasing to see that our clients seem to respect that, but of course we are focused on delivering over the long-term and don't take client loyalty for granted."
*Mean average score = 9. Median score = 10. Hamilton Wealth Management 2017.